Warranty Policy for Green Monster Manufacturing

Thank you for choosing Green Monster Manufacturing products. We are committed to providing high-quality products and stand behind their performance with our warranty policy. Please review the following warranty terms and conditions:

Limited Warranty Coverage:

Green Monster Manufacturing warrants that our products will be free from defects in materials and workmanship under normal use and service for a specified period from the date of purchase.

Warranty Period:

• The warranty period varies by product and is specified in the product documentation or on our website.
• Please retain your proof of purchase (receipt or order confirmation) as it may be required to validate warranty claims.

Coverage and Exclusions:

• Our warranty covers manufacturing defects and failures due to normal use, excluding damage caused by misuse, abuse, neglect, accidents, alterations, or unauthorized repairs.
• The warranty does not cover consumable parts, wear and tear, cosmetic damage, or damage resulting from improper installation, maintenance, or storage.

Warranty Claim Process:

• To make a warranty claim, please contact Green Monster Manufacturing customer support at 914-592-1801 or benpuff@greenmonsterinc.com within the warranty period.
• Provide your proof of purchase, product details, description of the issue, and any supporting documentation or photographs.
• Our customer support team will assess your claim and determine whether the issue is covered under warranty.

Resolution Options:

• If the issue is determined to be covered under warranty, we will repair or replace the defective product at our discretion.
• If a replacement product is provided, the remaining warranty period will apply to the replacement product.
• In some cases, we may offer a refund or store credit if a repair or replacement is not feasible.

Shipping and Costs:

• Customers are responsible for shipping the product to Green Monster Manufacturing for warranty evaluation, unless otherwise specified.
• Green Monster Manufacturing will cover the cost of return shipping for repaired or replaced products within the warranty period.

Limitation of Liability:

• Our liability under this warranty is limited to the repair, replacement, refund, or store credit of the defective product as stated above.
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products.

Voiding of Warranty:

• The warranty is void if the product is tampered with, modified, or repaired by unauthorized personnel or if the product is used in a manner not recommended by Green Monster Manufacturing.

Contact Us:

If you have any questions, concerns, or need assistance with a warranty claim, please contact us at 914-592-1801 or benpuff@greenmonsterinc.com.

Please note that this warranty policy applies to Green Monster Manufacturing products purchased directly from us or authorized retailers. Third-party sellers may have their own warranty policies, so please check with them for warranty coverage on products purchased from them.

This warranty policy is effective as of 2003 and may be updated or modified at our discretion. Your continued use of our products constitutes acceptance of this warranty policy.